Spa Etiquette

BOOKING

Please call (903) 363-7085 to reserve your appointment.

A valid major credit card number is required at the time of booking to confirm your reservation.

You may also book a treatment 24/7 online. Please be advised that our booking system in not fully automated. All appointments booked will be placed in priority sequence and confirmed on the next business day.

Booking two to three weeks in advance is recommended to secure your best choice of appointment date, time and therapist.

Please inform us if you are using a coupon or gift certificate at the time of booking

CANCELLATION

If you are unable to make your appointment and need to cancel, you must provide us with a minimum 24 hours notice or forfeit charges will be applied to your credit card or gift certificate. It’s extremely difficult to find a replacement appointment at the last minute.

FORFEIT CHARGES

We don’t like this anymore than you do, but failure to provide us with the minimum notice will result in a missed appointment charge on your credit card or deduction from your gift certificate.

Reschedule for another day: no charge

Same day cancellation: 50% of services booked

Reschedule an appointment if you are late to your scheduled appointment: $25

No-call or no-show for your appointment: 100% of services booked

ARRIVAL

To gain the most benefit from your treatment and visit, we encourage you to be at least 15 minutes early for your appointment in order to fill out necessary forms.

By not being rushed, you will enjoy your experience as it gives us the time we need to make the treatment nurturing and rewarding for you.

If you arrive late, we will do our best to provide you with the best treatment possible in the time remaining for the booking you reserved. If re-booking is required, applicable charges will apply.

Please inform our front desk if you require a receipt prior to the commencement of your massage so we can have it ready for you when your treatment ends.

Please remember to give any certificate or coupon to our front desk prior to your appointment.

HEALTH INFORMATION

It is important that the health information form you provide is complete and accurate. This information is confidential and is required by law for Licensed Massage Therapists. We make the same request for aesthetics services as well because allergies or other medical issues can contraindicate certain services and use of certain products.

WHY?

Aside from legal reasons, we collect health information to ensure continuity of information from one visit to the next and to assist in customizing treatments to individual needs. We will ask you to update your health information form annually, at your convenience

SPA ENVIRONMENT

“True silence is the rest of the mind; it is to the spirit what sleep is to the body, nourishment and refreshment.”
-William Penn

Please turn off your mobile phones before entering the spa.

Silence:

We work hard to create a peaceful spa ambiance for you. This is your oasis away from the busyness of life and we want you to feel rested and rejuvenated during your treatment and after. Please help us maintain silence by turning off your phones before entering the spa and please keep talking to a minimum or hushed tone

GRATUITIES

Gratuities are not expected but are greatly appreciated by our staff.